Terms and Conditions
Terms And Conditions
Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering food from our Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications you agree to be bound by these Terms and Conditions.
Section 1: Introduction
Srncafe.in Web App is a Food service provider company owned by SRN Essentials Pvt Ltd, unless otherwise stated.
Section 2: Definitions
2.1. “Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you.
2.2. “Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data.
2.3. “you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods or Services from the Website or from any other channel provided by srncafe.in Web App.
2.4. “we”, “us”, “our”, and “srncafe.in Web App” are references to the Company.
2.5. “Goods” is a reference to any goods which we may offer for sale from our Website from time to time.
2.6. “Service” or “Services” is a reference to any service which we may supply and which you may request via our Website.
2.7. “Participating Restaurant” is a third party, which has agreed to co-operate with the Company to prepare and/or deliver the Goods or Services.
2.8. “Food Delivery ” is a reference to perishable goods and to any form of delivery service, which both are provided by our Participating Restaurants and for both of which our Participating Restaurants take full responsibility; and
2.9. “Website” is a reference to our Website srncafe.in or our mobile applications on which we offer our Goods or Services.
Section 3 :Description Of Service
3.1 srncafe.in Web App provides a way for you to communicate your orders to Delivery Restaurants (“Delivery Restaurants”) displayed on this Website.
3.2 You may access some areas of this Website without making srncafe.in Web App order, and registering your details with us. Most areas of this Website are open to everyone.
3.3 By accessing any part of this Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you must leave this Website immediately.
3.4 srncafe.in Web App may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of use.
3.5 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.
3.6 Content that is considered obscene under Indian law is strictly forbidden on the srncafe.in Web App com site, and users are prohibited from posting any material of an obscene nature on the srncafe.in Web App.com site. Although, srncafe.in Web App exercises due diligence to ensure that any obscene content posted by users in violation of this agreement is promptly removed, users may sometimes come across user-posted obscene content that we have not yet discovered. Users shall make best endeavors to make srncafe.in Web App.com aware of such obscene/objectionable content that they come across while using the service.
Section 4: Ordering
4.1. Any Contract For The Supply Of Food Delivery From This Website Is Between You And The Participating Restaurant; For The Supply Of Goods Or Services From This Website Any Contact Is Between You And srncafe.in Web App. You Agree To Take Particular Care When Providing Us With Your Details And Warrant That These Details Are Accurate And Complete At The Time Of Ordering. You Also Warrant That The Credit Or Debit Card Details That You Provide Are Of Your Own Credit Or Debit Card And That You Have Sufficient Funds To Make The Payment.
4.2. Food Delivery In , Goods And Services Purchased From This Website Are Intended For Your Use Only And You Warrant That Any Goods Purchased By You Are Not For Resale And That You Are Acting As Principal Only And Not As Agent For Another Party When Receiving The Services.
4.3 Once You Have Selected Your Order From The Menu Of Your Chosen Delivery Restaurants You Will Be Given The Opportunity To Submit Your Order By Clicking On The “Finish” Button. Please Note It Is Important That You Check The Information That You Enter And Correct Any Errors Before Clicking On The “Finish” Button Since Once You Click On This Input Errors Cannot Be Corrected.
4.4 If At Any Time Prior To You Clicking On The “Finish” Button, You Decide That You Do Not Wish To Proceed With Your Order, You Should Close The Application Window.
4.5 Upon Clicking On The “Finish” Button, In Case You Have Selected Cash On Delivery (COD) Payment Mode srncafe.in Web App Will Begin Processing Your Order And We Will Send You Notification By SMS And Email That Your Order Is Being Processed. For Online Payment Orders, On Receipt Of Your Payment, srncafe.in Web App Will Begin Processing Your Order And We Will Send You Notification By SMS And Email That Payment Has Been Received And That Your Order Is Being Processed. SMS And Email Confirmation Will Be Produced Automatically So That You Have Confirmation Of Your Order Details. You Must Inform Us Immediately If Any Details Are Incorrect. The Fact That You Receive An Automatic Confirmation Does Not Necessarily Mean That Either We Or The Delivery Restaurant Will Be Able To Fill Your Order.
4.6 On Clicking The “Finish” Button, You Explicitly Agree To The Terms And Conditions Set Upon In This Agreement. All Orders Placed Through srncafe.in Web App Will Be Deemed Completed After The Scheduled Delivery Time Stated In The Bill When The Order Is Placed Has Passed, Unless The Customer Notifies The Customer Service Agent About The Non Delivery Of Their Order.
Section 5: Prices And Payment
5.1 Prices will be as quoted on this Website. These prices are inclusive of relevant sales tax , srncafe.in Web App service charges and delivery charges. In case Delivery Restaurants requires a service charge (for instance for orders below the minimum order amount), this will be clearly indicated on this Website, in the itemized bill, and added to the total amount due.
5.2 This Website contains a large number of menus items. Although we take great care to keep them up to date, it is always possible that some of the menus may be incorrectly priced. If the correct price for an order is higher than the price stated on the Website, srncafe.in Web App will normally contact you before the order in question is dispatched. srncafe.in Web App is under no obligation to ensure that the order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
5.3 Payment for all orders must be by credit or debit card as stated on this Website or in cash at the point of delivery to you.
5.4 If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
5.5 In case of online payment, if any payment you make is not authorized you will be returned to the previous page on the Website and we shall not be obliged to provide the services.
5.6 A discount may apply to your order if you use a promotional code recognized by this Website and endorsed by srncafe.in Web App.
5.7 Please note that from time to time there may be delays with processing payments and transactions, on occasion this can take up to sixty (60) days to be deducted from your bank account or credit card.
Section 6. Cancellation
7.1 You can cancel your order up to the order cut-off time. You can cancel your order either calling our call center number, or through our website. You will need to quote mobile phone number and order ID to cancel the order. You may be required to login on the website in order to cancel your order, where applicable. We will not be able to cancel any order after order cut-off
Section 7. Licence
8.1 You are permitted to print and download extracts from this Website for your own personal use on the following basis:
8.1.1 Unless otherwise stated, the copyright and other intellectual property rights in this Website and in the material published on it (including without limitation photographs and graphical images) are owned by srncafe.in Web App or srncafe.in Web App’s licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from this Website other than in accordance with paragraph 4.1 is prohibited.
8.1.2 You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 4.1 and you must not use any pictures, photographs or any other graphics, video, or audio sequences separately from any accompanying text.
8.1.3 You must ensure that srncafe.in Web App’s status as the authors of the material on this Website must always be acknowledged.
8.1.4 You are not allowed to use any of the materials on this Website or the Website itself for commercial purposes without obtaining a license from srncafe.in Web App to do so.
8.2 Except as stated in paragraph 8.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission
8.3 This license shall automatically terminate if you violate any of these restrictions and may be terminated by srncafe.in Web App at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
8.4 Any rights not expressly granted in these Website Terms are reserved.
Section 8. Service Access
9.1 Access to this Website may be suspended temporarily and without notice.
9.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
Section 10. Links To And From Other Websites
11.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. srncafe.in Web App has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by srncafe.in Web App of the site. Use of any such linked web site is at the user’s own risk.
11.2 You may link to this Website homepage, provided that you do so in a fair and legal way which does not damage srncafe.in WebApp’s reputation or take advantage of it.
11.3 You must not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by srncafe.in Web App where none exists.
11.4 The website from which you link must comply with the content standards set out in these Website Terms.
11.5 srncafe.in Web App has the right to withdraw the linking permission at any time.
Section 11. Liability
15.1 srncafe.in app, and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with our services, this Website or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on these websites.
s.
Section 12. Governing Law And Jurisdiction.
16.1 This Agreement and the relationship between you and srncafe.in app shall be governed by the laws of the Republic of India without regard to its conflict of law provisions. You and srncafe.in agree to submit to the personal and exclusive jurisdiction of the courts located at Jaipur District , Rajasthan state, India.
Section 13. Additional Terms
17.1 We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Website Terms by this reference and is available.
17.2 If any provision or part of a provision of these Website Terms is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provisions or part provisions will be struck out of these Website Terms and the remainder of these Website Terms will apply as if the offending provision or part provision had never been agreed.
17.3 Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.
17.4 You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any business that we enter into a joint venture with, purchase or are sold to.
17.5 The headings in these Website Terms are included for convenience only and shall not affect their interpretation.
Section 14. Written Communications
18.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Section 19. Events Outside Our Control
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
19.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
19.2.1 strikes, lock-outs or other industrial action;
19.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
19.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters;
19.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
19.2.5 impossibility of the use of public or private telecommunications networks; and
19.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
19.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
Section 20. Severability
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Section 21. Entire Agreement
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.